Putting it in simpler form, augmenting involves providing information to humans so that they can make faster and better decisions, while automation involves the machine making decisions without human intervention.
Mintmesh's AI Decision Framework

To make things simpler & easy to implement, Mintmesh has come with its AI decision-making framework.
The two variables emphasized on are
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What is the complexity of the task that you want to automate or augment?
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What is the risk of the decision that comes out of that task. Would the decision be a high-risk decision or a low risk decision?
With these criteria in mind, we can establish a clear plan for implementing AI according to your preferences
Automate – Low Task Complexity with Low (Risk) Decision-Making
A prime illustration of this concept is the matching of invoices to purchase orders (POs). This is a multi-step process, which includes receiving and extracting data from the invoice, validating it against the corresponding PO, cross-checking various parameters, and resolving any discrepancies.
Manual invoice processing and PO matching can be arduous, time-consuming, and resource-intensive, particularly in larger-scale business operations. However, by leveraging AI-enabled data processing, relevant information from invoices, POs, and other financial documents can be automatically extracted and processed in a manner that emulates human cognition, such as flagging errors, raising exceptions, or approving transactions.
Decision Support – High Task Complexity with High (Risk) Decision-Making
The healthcare industry represents one of the most significant use cases for this scenario.
AI-powered decision support systems can process vast amounts of data to provide suggestions that enhance the diagnosis, treatment, and prognosis of specific medical conditions by predicting the likelihood of a medical outcome or the risk of a particular disease.
These systems can analyze data from past, present, and new patients to identify safety concerns, errors, or areas for improving care pathways. Their high level of accuracy and precision enables the development of novel approaches for optimizing patient care.
In our blog post titled "Human in the loop AI solution for augmented decision-making,” we emphasize the importance of greater transparency in decision-making. By involving human input, the rationale behind AI-generated decisions can be more readily understood, explained, and scrutinized if necessary.
Augmentation
Using prescriptive or predictive analytics, the system recommends a decision or multiple decision alternatives to human actors. Its advantages stem from the synergy of human knowledge and AI's ability to rapidly analyze large amounts of data and deal with complexity.
Low Task Complexity with High (Risk) Decision-Making
The primary use case for this scenario is in HR. When an executive is tasked with reviewing a large number of applications (e.g., 200 or more) to determine which ones to accept or reject, they can leverage AI to identify a subset of 25 to 30 candidates who meet their specific requirements and may warrant further personal evaluation.
High Task Complexity with Low (Risk) Decision-Making
This scenario is prevalent in the banking sector, where it is necessary to match lenders with their
credit history. Artificial intelligence facilitates the automated identification and profiling of these lenders. Predefined profiles can be used to classify and characterize them. By analyzing this data, it becomes possible to predict the patterns and behaviors of their credit history.